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MakeMyTrip offers free cancellation 100 refund

first_imgMakeMyTrip unveiled its latest offering via a new TVC featuring its brand ambassadors Ranveer Singh and Alia Bhatt. This is in line with its Hotels campaign that was launched in March this year, focusing on providing compelling reasons to customers to book Hotels online. The new commercial addresses consumers’ concerns with regards to last minute hotel booking cancellations and corresponding charges.In the online hotel booking category, Price, Assortment, and Flexibility are key category drivers.  While the first two TVCs highlighted the unmatched price competitiveness and convenience of booking Hotels on MakeMyTrip, the latest TVC showcases the flexibility aspect of booking on MakeMyTrip platform. One of the key barriers for customers in the context of Online Hotels is the cancellation charges. By levying zero cancellation fees on hotel bookings, MakeMyTrip is further catalysing offline to online booking behaviour amongst category fence sitters and non-users.Commenting on the new TVC and offering, Saujanya Shrivastava, CMO, MakeMyTrip said, “The online hotels segment has tremendous potential and is growing at a fast pace. Through this value proposition, MakeMyTrip is now uniquely positioned to offer great discounts, widest range, and zero cancellation benefit – a package that will help unlock the category. With this new offering, we want to pass on the benefit of zero cancellation fee & 100% refund to our customers. We believe that this will aid in new user acquisition for our online hotels segment and thereby help meet our larger business strategy of driving penetration of online hotel bookings in India.”The characters in the TVC have been brought to life by Publicis Worldwide and have been directed by Amit Sharma. Talking about the creative concept, Bobby Pawar, Managing Director, South Asia, Publicis Worldwide said, “The always surprising saga of Alia and Ranveer takes a fun turn with this ad. It is based on the insight that life often throws a monkey wrench in people’s plans, even when it comes to hotel bookings. The story is of an odd, but loveable, couple, whose characters are brought to life brilliantly by the two stars.”The high decibel national multimedia 360-degree campaign has been heavily promoted on TV, Radio, Outdoor, Social Media and Digital Platforms and the new TVC is taking the story of hassle-free hotel bookings forward. The TVC will be on air on GECs, news channels, and movie channels.last_img read more