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Grieving mom has cause to rail at airline

first_img“I sent Delta a letter, enclosing a copy of my son’s death certificate, asking them to please remove or reduce the extra charge. “I wanted to show them that this wasn’t a scam, that I hadn’t flown out early for a party or something. I had to change my ticket because of a horrible thing.” Delta’s answer is what put Betty in the newspaper today. She received a call Aug. 8 from a Delta passenger representative informing her that the charges would not be reversed. “When I told her that seemed cold and callous of her company under the circumstances, she said, `Well, we are in the business to make money, you know.”‘ When I called Delta’s corporate offices Aug. 24 to get a response, I was told by Anthony Black, a corporate communications representative, that Delta would make no comment until I faxed them all the documents and information I had on Betty’s experience. She had already done that, but I went ahead and sent the information again with all the dates and ticket purchase numbers. That was the last I heard from Black or anyone with Delta. On Friday, I placed two more calls to Delta, but neither was returned. I didn’t hear from the airline, but Betty did. Sort of. Her latest Citicard statement arrived Thursday – and the charges had been reversed. Betty got her $357.51 back, but that was it. No letter or call from anyone at Delta saying they were sorry about putting her through this, that it was a mix-up or oversight. Nothing. “This wasn’t about the money,” Betty said Friday. “I just don’t want them doing this to anyone else – treating people that way at such a horrible time in their lives. “I wholeheartedly believe that some companies do something like this hoping people won’t push it. “But people shouldn’t have to stamp their feet to be heard and treated fairly at a time when they’re going through so much hurt and pain.” No, they shouldn’t, Betty. Dennis McCarthy’s column appears Tuesday, Thursday, Friday and Sunday. (818) 713-3749160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set! Back in April, Betty had made flight reservations with Delta to visit her son in Atlanta on July 12, returning July 27. But on July 5, she got what she says was the “call from hell.” Rick had been found dead in his apartment, the victim of a brain aneurism, the coroner’s office would determine later. So instead of flying out on July 12, Betty flew out of LAX on July 6 – not to visit her son, but to bury him. She returned on the July 27 ticket she had already purchased. “All Delta had to do was change my ticket one way, but when I received my Citicard charges, the statement showed that on top of the $511 I had originally paid, they had tacked on $357.51 for a one-way change. Betty Haack is a private person. The last thing she wanted to see was a story about herself in a newspaper, she says. But what happened to her recently was too important to keep to herself. By going public, maybe she can help this from happening to others who find themselves in such a vulnerable time in their lives. So here she is today, sitting at the dining-room table in her Burbank home with some of the cards she has received from friends and family sending their condolences on the sudden death of her 49-year-old son, Rick. “He was a beautiful person. I never heard my son say an unkind word about anyone,” Betty says. “I wish I could be more like him, but my bitterness against Delta Airlines won’t let me. Maybe in time.” center_img AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREWhy these photogenic dumplings are popping up in Los Angeleslast_img

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